Refund Policy of AtlasReview

Last Updated: February 20, 2023

Thank you for dining with AtlasReview. We take pride in ensuring our customers' satisfaction. Nevertheless, if you need to return an order, we’re here to help. This policy outlines the conditions under which a refund might be issued.

Right to Cancel

You have the right to cancel your order within a reasonable time and before the order has been processed. If the order has already been dispatched for delivery, it may be too late to cancel the order.

Incorrect or Damaged Orders

If you receive an incorrect or damaged item, please contact us immediately at +44 20 7946 0958 so we can evaluate the issue and make it right. You may be asked to provide photographic evidence of the problem.

Refund Policy for Dine-in and Takeaway

If you are dining in or have picked up your order and are dissatisfied with any portion of your order, please contact our staff immediately. We will do our best to address your concerns and if appropriate, we’ll refund the amount of the disputed item(s) in the form of the original payment method, or a credit for your next visit.

Refund Policy for Delivery Orders

If you have ordered for delivery and your order is unsatisfactory, contact us within a reasonable time frame, typically within 2 hours of the meal being delivered. Depending on the circumstance, we may offer a full or partial refund, a discount, a voucher, or a product replacement.

Non-Refundable Items

Note that certain items may not be refundable such as customized food orders or special requests. Normal wear and tear or damage caused by improper use or accidents will not be covered by our refund policy. Furthermore, perishable goods like food cannot be returned unless a clear fault has been identified.

Refund Process

To request a refund, please call our customer service team at +44 20 7946 0958. Refunds will be made to the original method of payment. The refund will be processed within a certain amount of days, typically 3-5 business days, depending on your bank or card issuer's policies.

Contact Us

If you have any further questions or concerns about our refund policy, please contact us using the provided information:
Phone: +44 20 7946 0958
Address: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom
Visit our website: atlasreview.sbs

This Refund Policy was last updated on February 20, 2023. We reserve the right to modify or replace it at any time, so please review it frequently. Continued use of our service after any such changes constitutes acceptance of the new policy.